FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are typically processed within a couple of days of placing the order. Delivery times vary by location and will be shown at checkout but expect 1-2 weeks in general.

Do you ship internationally?
At this time, orders placed directly through our website ship to U.S. addresses only. We’re actively exploring options to expand international shipping in the future.

In the meantime, our artwork is also available through our Pictorem store at https://www.pictorem.com/profile/MotivatePrints. Pictorem offers free shipping within the continental U.S. and Canada, as well as worldwide shipping on artwork that can be rolled and shipped in a tube. Shipping details are available here: https://www.pictorem.com/shippinginfo.html.

Refund & Issue Resolution Policy

At MotivatePrints, every piece is made to order — uniquely printed just for you the moment you purchase it. Because each item is created on demand, we do not accept returns or exchanges for reasons such as change of mind, size selection, or preference.

However, your satisfaction matters deeply to us.

Damaged, Defective, or Incorrect Orders

If your print arrives damaged, flawed, or not as expected, we’ll make it right. Please contact us at support@motivateprints.com within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damage or defect

Once verified, we will replace the item at no cost or provide an appropriate solution.

Our Commitment to You

While returns aren’t possible due to the custom nature of our production process, we stand behind the quality of our work. If anything is wrong with your order, rest assured — we will work with you quickly and fairly until you’re satisfied.

If you have any questions, contact us anytime at support@motivateprints.com

How do I track my order?
You'll receive a tracking number via email as soon as your order ships.

Products

Are your prints ready to hang?
Our prints come unframed unless otherwise noted. Select products may offer framing options at checkout.

What materials do you use?
We use premium, museum-quality materials to ensure vibrant color, sharp detail, and long-lasting durability.

Are the images created with AI?
Our artwork combines human creativity with modern digital tools, including AI. Technology may assist with idea exploration and refinement, but every final piece is shaped, edited, and approved by a human to ensure it meets our creative and quality standards.

Contact

How can I contact customer support?
You can reach us anytime at support@motivateprints.com or through our website contact form.